1. Cancellation & No-Show Fees: A $25 fee will be charged for any cancellation or no-show with less than 24 hours’ notice.

A no-show is defined as the passenger not being present, ready, and available at the scheduled pickup time after the allotted wait period.

2. Driver Arrival / First-Leg Charge: If the driver arrives at the pickup location and the trip is canceled, refused, or results in a no-show, the customer will be charged the first leg of the trip or $25, whichever is greater.

3. Wait Time Policy: Drivers will wait the contracted or standard allotted time (typically 10–15 minutes unless otherwise specified).

Additional wait time beyond the allotted period may result in additional charges if authorized or required by the payer.

4. After-Hours, Weekend & Holiday Service: Transportation outside of normal business hours, including after-hours, weekends, or holidays, may be arranged upon request and availability.

Supplemental rates will apply and will be disclosed at the time of scheduling.

5. Same-Day Changes: Same-day trip changes (pickup time, location, or destination) are not guaranteed and may result in additional charges if accommodated.

6. Payment Responsibility: All applicable fees, including cancellation, no-show, wait time, and supplemental charges, are the responsibility of:

The customer, guardian, facility, or The contracting agency or broker, per the applicable agreement.

7. Refusal of Service: We reserve the right to refuse service for:

• Unsafe conditions
• Abusive or inappropriate behavior
• Failure to comply with safety or readiness requirements

8. Acknowledgment: By scheduling transportation, the customer or authorized representative acknowledges and agrees to these terms and charges.