1. Cancellation & No-Show Fees: A $25 fee will be charged for any cancellation or no-show with less than 24 hours’ notice.

A no-show is defined as the passenger not being present, ready, and available at the scheduled pickup time after the allotted wait period.

2. Driver Arrival / First-Leg Charge: If the driver arrives at the pickup location and the trip is canceled, refused, or results in a no-show, the customer will be charged the first leg of the trip or $25, whichever is greater.

3. Wait Time Policy: Drivers will wait the contracted or standard allotted time (typically 10–15 minutes unless otherwise specified).

Additional wait time beyond the allotted period may result in additional charges if authorized or required by the payer.

4. After-Hours, Weekend & Holiday Service: Transportation outside of normal business hours, including after-hours, weekends, or holidays, may be arranged upon request and availability.

Supplemental rates will apply and will be disclosed at the time of scheduling.

5. Same-Day Changes: Same-day trip changes (pickup time, location, or destination) are not guaranteed and may result in additional charges if accommodated.

6. Payment Responsibility: All applicable fees, including cancellation, no-show, wait time, and supplemental charges, are the responsibility of:

The customer, guardian, facility, or The contracting agency or broker, per the applicable agreement.

7. Refusal of Service: We reserve the right to refuse service for:

Unsafe conditions

Abusive or inappropriate behavior

Failure to comply with safety or readiness requirements

8. Acknowledgment: By scheduling transportation, the customer or authorized representative acknowledges and agrees to these terms and charges.

9.SMS Policy: Happy Trails Transportation uses SMS to communicate with contracted drivers regarding dispatch and trip updates and to respond to passengers who choose to contact us by text message or otherwise provide consent. We do not send unsolicited marketing or promotional text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties under any circumstances.